Shipping and Returns

What forms of payment do you accept?

We accept all major credit and debit cards.

Will my payment secure?

SK Filson uses Stripe as its payment gateway. Stripe is certified as a Level 1 Service Provider, which is the highest level of certification for payment processors. Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), a set of security standards established by major card brands like Visa, Mastercard, and American Express

What is the cost of delivery?

Standard UK delivery is £5.95, orders over £100 delivery is free.

We can ship to mainland Europe as well and rates will be given at checkout. For all other regions please contact us and we will advise accordingly.

Please note: We strongly advise that you do not book tradespeople until your goods have arrived and have been inspected. We will not cover consequential costs (including tradesperson cancellation charges) arising as a result of delivery delays.

Do you allow delivery to an address other than my own?

Yes, you can select an alternative delivery address but the parcel needs to be signed for.

How long does delivery take?

Delivery time within the UK mainland is 3-5 working days. If delivery is going to be longer than 5 working days you will be notified by email.

How do I know if my order has been received?

You will receive a confirmation email.

Can I return non-faulty wallpaper?

If you are not completely satisfied you may return the product at your own cost, within 14 days after receipt of your order, undamaged and in the original packaging for a full refund. However, if a product has been made individually to your specification then these rights to return do not apply, unless the product is faulty . These provisions do not affect your statutory rights.

Orders for UK and all other countries* should be returned to:

ST Murphy : RE SK Filson
Unit 9, Duttons Way,

Shadsworth Business Park,

Blackburn

BB1 2QR

NB Orders for overseas Customers must include all UK customs clearance formalities.

When returning goods in any of the above circumstances please send us an e-mail to sales@skfilson.com . Please state your order number, date of receipt, the reason for returning the product and whether you would like a refund or a replacement product.

If the wallpaper is faulty what is your returns policy?

In the unfortunate event of a fault please return the product to us with the labels – it should not be necessary to return all the faulty product. Please do note that you should check all wallpaper products for faults before and during hanging. Carefully examine the first 2 or 3 lengths on the wall, to ensure there are no faults. If at this stage you are in any doubt as to whether the paper is faulty please stop work immediately and contact us. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.

When returning goods because of a fault firstly please send us an e-mail to sales@skfilson.com as it may not be necessary to return the wallpaper. Please state your docket number, date of receipt, details of the fault and whether you would like a refund or a replacement product.

ST Murphy : RE SK Filson
Unit 9, Duttons Way,

Shadsworth Business Park,

Blackburn

BB1 2QR

NB Orders from overseas Customers must include all UK customs clearance formalities.

Will my parcel be charged customs and import charges?

If You live outside the UK You may be charged additional handling fees and custom duties and or other taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers) and are therefore your responsibility.

SK Filson has no control over these charges, and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend that You contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Shopping and Product

What paste should I use on my wallpaper?

Different wallpapers require different paste; in general we would recommend a good quality ready mixed or powder adhesive. If you have any questions then email us at info@skfilson.com

What size are the wallpaper samples?

We provide an a5/a4 sized sample and these can be added to your cart by clicking the ‘add sample’ button.

What size is a roll of wallpaper?

Most of our wallpapers are standard sizes approximately 52 cm wide and 10m long .

Email us as info@skfilson.com if you have any further questions regarding this.

What does the pattern match on my wallpaper mean?

Wallpaper is printed on rollers and therefore every wallpaper has a repeat but sometimes on a plain or striped wallpaper the repeat does not matter.

Some common pattern repeats are

Straight match - a straight match means that the pattern matches across the width of the wallpaper. The label of the wallpaper will tell you how often the pattern repeats eg 53cm.

An offset match sometimes called a half drop, means the match is obtained by halving the repeat. For example a label might state a 53/26.5cm offset match. This means the design repeats every 53cm and the point at which they match from left to right is every 26.5cm.

Free match means there is no matching required. It is the easiest product to hang, as no matter how the strips of wallpaper are hung, no visible join or seams need to be worried about. This also reduces the amount of wastage.

What do the symbols on my wallpaper label mean?

If I have not ordered enough wallpaper can you match a batch no for me?

Yes when you place an order, you can complete the ‘request a batch number’ section on the ‘Your basket’ page and give us details of the exact batch you require.

What is a batch number?

Wallpaper is printed in batches of rolls. It is important to have the same batch number, to ensure colours match exactly. The batch number is usually located on the wallpaper label close to the pattern number. Remember batch numbers also apply to white wallpapers, as different batches can be different shades of white.

Insert image of batch number example from a roll

I've never hung wallpaper before can I get some advice?

Do I have to use lining paper?

Lining paper gives a perfect base on which to hang wallpaper and disguises any minor imperfections in the wall; therefore, we would always recommend it. It is also good practise if you are new to wallpaper hanging. You must use the same adhesive for your lining paper as your top paper.

If you are using a paste the wallpaper, use a paste the wall lining paper.

Cross lining means hanging lining paper horizontally to give an even finish when the top wallpaper is hung over it.

Do you charge VAT on wallpaper?

Yes, all prices are inclusive of VAT our company VAT number is